Named Customer Success Manager

Join Adobe's Ultimate Success team in a Senior Customer Success Manager role, where you'll empower clients to bring to bear our groundbreaking technologies. This position is outstanding in its ability to cultivate positive relationships that drive customer satisfaction, retention, and growth.

Requirements

• Customer Success professional with overall 10+ years of experience in Customer-facing roles or as a Martech professional with industry, consulting, or agency experience.
• Hands-on exposure to Marketing Technologies (MarTech) such as Digital analytics, personalization, CDP, SEO, SEM, email/channel marketing, website production, digital strategy, and Adobe Experience Platform.
• Bachelor’s degree or higher in Business, Marketing, Communications, IT, or related field. Advanced degree or equivalent experience in Business Administration (MBA) preferred.
• Proven track record of scaling operations by introducing scalable processes, optimizations, and automation.
• Excellent executive communication, negotiation, and presentation skills.
• Strong customer relationship management skills and passion for technology, digital innovation, and customer success.
• Growth mindset and positive attitude to deal with change

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance