Senior Manager, DX Customer Success Management

We are hiring a Senior Manager of Customer Success to join our Digital Experience Cloud team. As a trusted executive advisor, you will guide your team to achieve their customers' goals for personalization at scale. You will develop and implement vertical-specific engagement models, methodologies, and offerings that ensure the adoption of Adobe Digital Experience. The role requires 10+ years of leadership experience, including direct management of teams, in growing Software or SaaS organization for Enterprise customers.

Requirements

• 10+ years of leadership experience, including direct management of teams, in growing Software or SaaS organization for Enterprise customers
• Strong and consistent track record of effectively leading customer relationships centered around technical projects and strong commercial partnerships
• Be an encouraging leader and show success in large-scale transformations. Strong change agent
• Self-motivated, accountable, and passionate about exceeding customer expectations
• Exceptional interpersonal, presentation, and communication skills both verbal and written in English
• Ability to successfully convey sophisticated ideas and influence customers and colleagues at an executive level
• Strong analytical skills to review the health of your business and translate insights into actionable plans
• Ability to collaborate with other senior executives to achieve shared business objectives
• Ability to lead in an environment of uncertainty, ambiguity, and complexity with diverse partners

Benefits

• Paid Time Off
• 401k Matching
• Annual Incentive Plan
• Long-term incentives in the form of a new hire equity award