Enterprise Contract and Escalation Manager

Advanced Navigation is the world's most determined innovator in AI robotics and navigation technologies. As an Enterprise Contract and Escalation Manager, you will bridge the gap between complex commercial agreements and high-level technical resolution.

Requirements

• Bachelor's degree in Engineering (Master's preferred)
• 5+ years in a technical role (Escalation Engineer or similar) with 3+ years in commercial contract management
• Experience in Defense and/or Mining preferred
• Proven track record in drafting detailed Scopes of Work (SOW) for onsite engineering services
• Direct experience liaising with headquarters/engineering teams to resolve complex product failures
• Excellent communication, presentation, and interpersonal skills
• Proven track record of driving successful sales outcomes, building customer relationships, and delivering exceptional service
• Customer-focused mindset with a passion for problem-solving, innovation, and continuous learning
• Commercial Acumen: Ability to understand the business implications of contractual terms and structure deals that deliver value
• Proficiency in CRM and contract management software
• Strong negotiation and conflict resolution skills
• Strong knowledge of contract law, commercial principles, and relevant industry standards
• Excellent written and verbal communication skills
• Excellent time management, driven to work quickly
• Strong attention to detail