Complaint Resolution Handler

Join us on a 15 month Fixed Term contract to deliver an outstanding customer experience in the handling and processing of complaints at all stages.

Requirements

• Experience of data protection and GDPR Compliance.
• Customer complaints handling experience.
• Adaptability to understand our different customer needs.
• Ability to diffuse difficult situations and be sensitive to the needs of customers.
• Resilience, maintain a positive attitude, bounce back from challenging interactions.
• Great interpersonal skills – you will be able to demonstrate delivering an experience that matters, handling with confidence customer expectations to turn around a complaint.

Benefits

• Competitive salary based on skills and experience
• Learning and development opportunities, including mentoring and a range of formal courses and open learning resources.
• Entry into the company annual bonus scheme.
• Annual leave from 23 days rising with length of service, and the option to purchase up to 5 extra days.
• A ‘Celebration Day’ in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them.
• A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%)
• We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave.
• Menopause policy and Reasonable Adjustment policy to help everyone perform at their best.
• Access to our Wellbeing Centre with support for looking after your physical and mental health.
• Discounts at a Range of Retail Outlets and on Dental and Medical Insurance through our Tap4Perks scheme.
• Disability confident (if you need to apply through a different format, please contact the Talent Acquisition Partner for this role)