Network Operation Center Administrator -IT
AgilityRai, Farwaniya Governorate, Kuwait
Posted August 5, 2024
Full Time
About the Company
Agility is a global leader in supply chain services, infrastructure, and innovation with 59,000 employees across six continents. Listed in Kuwait and Dubai, Agility specializes in growing and scaling operating businesses. Agility’s portfolio of companies include the world’s largest aviation services company (Menzies Aviation); a global fuel logistics business (Tristar); and a leading logistics parks developer and operator across the Middle East, South Asia, and Africa (Agility Logistics Parks). Other Agility companies offer customs digitization services, remote-site infrastructure services, defense and government services, ecommerce-enablement and digital logistics, and waste management and recycling. Agility invests in supply chain innovation, sustainability, and resilience, and has minority holdings in a portfolio of listed and non-listed companies.
Job Description
The Network Operation Center (NOC) Administrator monitors and maintains the network and systems infrastructure, ensuring high availability and performance. They troubleshoot network issues, customer inquiries, and coordinate with other IT teams. The role involves monitoring network devices, resolving network alerts, providing technical support, and documenting incidents.
Requirements
- Monitor and maintain the network and systems infrastructure, including routers, switches, firewalls, servers, and other network devices and equipment
- Respond to network alerts and outages, troubleshoot and resolve issues in a timely manner
- Coordinate with other IT teams and vendors for troubleshooting and issue resolution
- Provide technical support to customers regarding network services, including connectivity, performance, and security
- Document network incidents, actions taken, and resolutions in a centralized ticketing system
- Participate in on-call rotation to address network emergencies outside of regular business hours
