Senior Network Engineer

AHEAD is seeking a Senior Network Engineer to join the Cloud Services team. The successful candidate should have several years of experience in system engineering with hands-on experience working with various datacenter and enterprise level technologies and applications. The ideal candidate will need to possess exceptional team player skills, while also being self-motivated and driven to consistently deliver outstanding customer support.

Requirements

• Act as technical interface to CDI Clients to facilitate effective delivery of Datacenter and Cloud related services
• Design, implement, troubleshoot, analyze, and maintain internal and external customer environments
• Create, request, and present technical specifications and requirements
• Perform hardware and software installations, upgrades and maintenance
• Participate in after-hours maintenance and on-call rotation
• Identify, research, and resolve technical problems
• Support Level 2 and Level 3 Engineers for problems identified with systems and network, and act as an escalation point for Managed Services support technicians
• Standard system administration duties including equipment installation, System/Application install and patch management, log analysis, etc.
• Interface with third party vendors as liaison between client and vendor
• Utilize superior customer service skills to provide first level interface for CDI clients
• Plan and implement system automation to improve service efficiency and consistency
• Create thorough documentation records of design specifications and instructional manuals as necessary to enable Managed Services personnel to be effective in understanding and managing client delivered services
• Collaborates with other professionals to ensure high quality deliverables within organization guidelines, policies, and procedures
• Engages in continuous learning to stay abreast on new and emerging technologies

Benefits

• Medical, Dental, and Vision Insurance
• 401(k)
• Paid company holidays
• Paid time off
• Paid parental and caregiver leave