Experience & Success Associate

Aidaly is a rapidly scaling provider of in-home care, prioritizing family caregivers and the needs of an evolving population. They are seeking an Experience & Success Associate to execute caregiver-facing communications, design campaigns, and analyze engagement metrics. The role involves building strong relationships with caregivers and contributing to a personalized experience across markets.

Requirements

• 4–6 years experience in customer experience, lifecycle marketing, community engagement, or similar roles.
• Skilled in writing, design coordination, and campaign execution across email, SMS, and in-person channels.
• Data-driven and results-oriented, with an eye toward retention, satisfaction, and NPS.
• Deep empathy for family caregivers and a passion for building meaningful relationships.
• Highly organized, creative, and proactive.
• Ability to thrive in a fast-paced startup environment.

Benefits

• Competitive salary
• Performance bonuses
• Health, dental, and vision insurance
• Paid time off and holidays
• 401K
• High-autonomy