Customer Success Manager - UK Market

Aircall is a unicorn AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, faster resolutions, and scale. We’re redefining what a customer communications platform can be—by combining voice, SMS, WhatsApp, and AI into one seamless workspace.

Requirements

• Grow and nurture a portfolio of clients for the UK market by understanding their goals and need and identifying opportunities for growth to realize cross-selling and up selling.
• Maximise your portfolio’s expansion while minimizing churn risks and contraction and impacts on customer satisfaction
• Own and manage renewal activities to execute a timely and profitable contract renewal
• Gather customer product feedback to help shape and define the product roadmap
• Develop and automate our processes, practices & tools
• Bring in new ideas to delight our customers
• Be the main point of contacts of our customers to inform the customers about product releases

Benefits

• Competitive salary package & benefits