Digital Customer Success Intern - New York (6 months)

Aircall is a unicorn AI-powered customer communications platform used by 22,000+ companies worldwide. We're redefining what a customer communications platform can be—by combining voice, SMS, WhatsApp, and AI into one seamless workspace.

Requirements

• Oversee a pool of customers in Zendesk and drive them to successful value realisation
• Adopt a data driven approach to growing and nurturing the digital touch segment of Aircall’s customer base
• Help in evaluating and implementing metrics to monitor account development
• Maintain a frequent pulse on your customers' utilisation and performance metrics using data, dashboards and feedback channels
• Engage with customers to upsell additional product/services of value as data driven opportunities are flagged
• Deliver your expertise through one-to-many interactions (host live webinars, office hours, e-guides)
• Collaborate with the Customer marketing team to create and deliver valuable content and recommend automations
• Advocate for your internal pool of customers with internal stakeholders
• Inspire customers to think strategically about how our platform can support their business needs
• Share new ideas to delight our customers

Benefits

• Competitive salary package
• Equity
• Medical, dental, and vision insurance
• 401k plan with company matching
• Unlimited PTO
• Wellness, commuter, and childcare reimbursements
• Generous parental leave policy