Strategic Consultant (Customer Onboarding & Strategic Projects)

Airship is looking for a Strategic Consultant to drive customer success from day one as a Strategic Consultant who transforms new Airship customers into platform power users. The role involves leading high-impact onboarding projects and strategic initiatives that connect business goals to measurable marketing outcomes.

Requirements

• 5+ years of experience in project management, consulting, or marketing management within SaaS, CRM, or marketing technology environments
• Proven track record leading cross-functional customer projects combining technical implementation and marketing strategy
• Strong customer lifecycle marketing expertise with ability to map data, use cases, and campaigns to business objectives
• Strategic translation abilities - convert business goals into technical and operational requirements
• Excellent verbal and written communication skills with strong storytelling skills
• Demonstrated ability to collaborate effectively across customer-facing, technical, and internal teams in fast-paced environments
• Workshop facilitation experience with structured customer engagements, executive check-ins, and success reviews
• Analytical and organizational excellence - manage details while maintaining strategic focus
• Comfortable leveraging AI-powered tools and large language models (LLMs) to accelerate strategic project delivery — including building customer experience mock-ups, crafting strategic narratives, and enhancing presentation quality.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance