Vice President, Client Success

Airvet is seeking a Vice President of Client Success to oversee the company's current and future book of business, driving adoption, engagement, and retention across employer and partner portfolio. The role will involve leading a high-performing team to ensure customers achieve measurable value from Airvet, advocate for their needs internally, and build long-term strategic relationships.

Requirements

• 10+ years of experience in client success, account management, or customer experience leadership roles in benefits, HR tech or digital health
• Proven success driving retention, expansion, and utilization in an enterprise or channel-based model
• Strong business acumen and the ability to communicate ROI to senior HR and benefits leaders
• Track record of building and scaling client success teams in a growth-stage or high-growth environment
• Data-driven mindset with experience using CRM and CS platforms (HubSpot, Salesforce, etc.)

Benefits

• Competitive salary and commission structure
• Stock options
• Medical, Dental, and Vision coverage, including Dependents
• Flexible Spending and Health Savings Accounts
• Telemedicine and Employee Assistance Program (EAP)
• Life and AD&D policies
• Unlimited Discretionary Time off, paid holidays, and a flexible time off approach
• Los Angeles-based and Remote Work team
• 401K Retirement Plan through Human Interest (Employee contribution - Not matched currently)
• Pet-friendly, of course! Access to Airvet as a benefit
• Monthly stipend for work-from-home