Platform Operation and New Business Development Specialist

We are looking for a Platform Operation and New Business Development Specialist to join our team in Bangkok. The successful candidate will define business analysis and reporting requirements, design and prepare performance analysis reports, and conduct root cause analysis to support data-driven decision making.

Requirements

• Define business analysis and reporting requirements to support contact center operations, marketing, and relevant business units.
• Design and prepare performance analysis report, dashboard, presentation for cross functional team and executive meetings.
• Conduct root cause analysis of key performance metrics with actionable recommendations for operations improvement or revenue generation.
• Interpret data and analyze results using data management tools or performance tracking system to support data-driven decision making.
• Understand and communicate customer insights and contact analytics in driving new business or solution initiatives.
• Collect and analyze best practices in contact center technology movement or trend.