Workflow Improvement Manager

Become a part of Thailand’s no.1 Digital Service Provider and oversee the operationalization of customer journeys designed by product or marketing teams to ensure a seamless and high-quality customer experience.

Requirements

• Bachelor’s degree or higher in Business Administration, Operations Management, Information Systems, or related fields
• 2–5 years of experience in customer journey execution, service operations, digital channel support, or cross-functional coordination
• Experience working with digital platforms, partner integrations, or fintech/virtual bank environments is an advantage
• Strong coordination, organizational, and execution skills to drive smooth operations across multiple teams