Patient Relations Executive, Arabic Speaking, Jumeirah Village Circle, Dubai

The Patient Relations Executive will act as the primary point of contact for patients, ensuring a seamless and positive experience throughout their healthcare journey. This role involves managing patient inquiries, resolving concerns, and coordinating with clinical and administrative teams to deliver exceptional service.

Requirements

• Serve as the first point of contact for patients, addressing inquiries and providing accurate information.
• Manage patient appointments, follow-ups, and ensure timely communication.
• Handle patient feedback and complaints professionally, escalating issues when necessary.
• Coordinate with clinical and support teams to ensure smooth patient flow and service delivery.
• Maintain patient records and ensure compliance with data protection and confidentiality standards.
• Promote HealthHub services and assist patients with insurance and billing queries.
• Support initiatives to enhance patient satisfaction and loyalty.

Benefits

• Competitive salary and benefits package aligned with Al-Futtaim Group standards.
• Comprehensive health insurance, annual leave, performance bonus programs, and long-service recognition.
• Employee discounts across Al-Futtaim brands and access to staff offers via BlueRewards.
• Wellbeing initiatives and preventive care in partnership with HealthHub.