Field Service Engineer - US East

We are searching for a Field Service Engineer to join a dynamic team of professionals supporting Alamar’s automated instrument for high-precision proteomic analysis. The role will leverage your expertise to deliver exceptional levels of customer service, involve travel, and have significant opportunities to collaborate with Engineering and R&D teams.

Requirements

• Instrument installation, planned maintenance, corrective maintenance, and upgrades for Alamar’s ARGO platform in customer facilities
• Provide exceptional levels of remote and on-site customer support
• Initiate and cultivate positive relationships with customers and colleagues
• Proactively collaborate with colleagues to provide comprehensive solutions to customer facing issues
• Create and refine scalable customer support processes
• Create / review technical work instructions, manuals, and bulletins

Benefits

• Bonus
• Equity
• Benefits