The Customer Experience Specialist | CAM provides administrative, operational, and analytical support to the National Account channels of Corporate Accounts.
Requirements
- Provide operational support to the National Account channels by timely and accurately entering and updating customer orders, quotes, and sales activities in the CRM platform
- Process orders; communicate and follow up on all aspects of order entry including item availability, pricing, shipping timelines, special requirements, labeling, and delivery changes/charges
- Ensure data integrity within the CRM platform by routinely reviewing and updating customer profiles
- Provide communication support between Corporate Account Managers and their respective customer base, including inquiries related to orders, deliveries, logistics, sampling, pricing, and products
- Proactively identify customer issues and communicate with internal teams (Distribution, Purchasing, Quality, Finance, etc.) and the assigned CAM to resolve any order discrepancies or delays
- Partner with assigned CAM(s) on customer focused initiatives to improve our service commitment, including business reviews, process improvements, etc.
Benefits
- Competitive compensation package
- Bonus eligible
- Hybrid working schedule
- Opportunity for professional growth and development
