Member Support Representative – Individual Products Member Support

Alberta Blue Cross has an immediate opening for a Member Support Representative in our Individual Products department. Working from home, the focus is customer experience and retention.

Requirements

• Efficiently handle incoming telephone inquiries and correspondence from members, utilizing strong listening and problem-solving skills.
• Contact customers regarding outstanding payments to make appropriate collections.
• Accurately process new application enrolments, payments, amendments and update appropriate systems in relation to individual health plans.
• Consistently achieve key performance indicators and metrics.
• Research and analyze problems independently and determine appropriate resolution.
• Cultivate member relationships and deliver excellent customer experience in all interactions by building trust and showing patience and compassion.
• Commitment to maintaining a strong team environment. Invested in personal and team success.
• Must be able to work under pressure while maintaining composure and professionalism.

Benefits

• We value diversity, encourage our team members to maintain a healthy work-life balance and provide opportunities for career growth.
• Alberta Blue Cross is an inclusive employer committed to a workplace that reflects the diversity of the communities we serve.