Team Manager, Customer Success – Group Sales

Alberta Blue Cross is seeking an inspiring and strategic Team Manager, Customer Success to lead a high-performing team that supports both new business growth and long-term client retention across Alberta Blue Cross' group benefits portfolio.

Requirements

• Post-secondary education such as diploma or Bachelor’s degree in Business Administration, Marketing, Communications, or a related field
• 5+ years of equivalent experience in sales, customer relationship management, insurance, financial services, or related field
• Experience in sales, client management and exposure to leading a team or engaging in complex consultative approaches within a multi-stakeholder environment
• Ability to interpret team performance and client health metrics to identify opportunities and coach other team members
• Ability to manage both internal and external stakeholder relationships, analyze data, and drive customer retention and growth