Practice Support Analyst - Application Support, Remote
AledadeSeattle, Washington, United States • Phoenix, Arizona, United States • Albuquerque, New Mexico, United States • United States
Posted November 3, 2025
Full Time
About the Company
Aledade is a public benefit corporation that empowers independent primary care through value-based contracts and a remote-first culture.
Job Description
Practice Support Analyst - Application Support role provides technical assistance to Aledade App users via chat, troubleshooting, and ticket triage.
Requirements
- Assist users via chat to solve technical problems with predefined steps.
- Triage incomplete tickets.
- Perform troubleshooting technical issues received via tickets with predefined steps as set forth for the analyst support group.
- Execute sub-tasks of projects that are a part of the Practice Success workstream.
Benefits
- Flexible work schedules and the ability to work remotely
- Health, dental and vision insurance paid up to 80%
- 21 days of PTO in the first year
- Two paid volunteer days and 11 paid holidays
- 12 weeks paid parental leave for all new parents
- Six weeks paid sabbatical after six years of service
- 401(k) with up to 4% match
- Stock options
