As a Quality Assurance Specialist, you'll play a vital role in ensuring exceptional patient experiences by monitoring and evaluating employee interactions across multiple channels, including calls, emails, and texts.
Requirements
- High School Diploma
- 3 yrs. quality assurance experience; 2 yrs. of call center experience
- Excellent interpersonal skills; Ability to provide constructive feedback
- Proficient documentation skills with a focus on accuracy and objectivity
- Experience with quality management software, call center technology (i.e. Five9, Ring Central, etc.), and reporting tools.
- Strong analytical and reporting skills
- Strong knowledge of industry-specific regulations and quality standards (i.e. HIPAA)
- Ability to thrive in a fast-paced, changing environment
- Familiarity with Continuous Quality Improvement methodologies
Benefits
- Flexible work schedules and the ability to work remotely are available for many roles
- Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
- Robust time-off plan (21 days of PTO in your first year)
- Two paid volunteer days and 11 paid holidays
- 12 weeks paid parental leave for all new parents
- Six weeks paid sabbatical after six years of service
- Educational Assistant Program and Clinical Employee Reimbursement Program
- 401(k) with up to 4% match
- Stock options