Quality Assurance Specialist, Remote

As a Quality Assurance Specialist, you'll play a vital role in ensuring exceptional patient experiences by monitoring and evaluating employee interactions across multiple channels, including calls, emails, and texts.

Requirements

• High School Diploma
• 3 yrs. quality assurance experience; 2 yrs. of call center experience
• Excellent interpersonal skills; Ability to provide constructive feedback
• Proficient documentation skills with a focus on accuracy and objectivity
• Experience with quality management software, call center technology (i.e. Five9, Ring Central, etc.), and reporting tools.
• Strong analytical and reporting skills
• Strong knowledge of industry-specific regulations and quality standards (i.e. HIPAA)
• Ability to thrive in a fast-paced, changing environment
• Familiarity with Continuous Quality Improvement methodologies

Benefits

• Flexible work schedules and the ability to work remotely are available for many roles
• Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
• Robust time-off plan (21 days of PTO in your first year)
• Two paid volunteer days and 11 paid holidays
• 12 weeks paid parental leave for all new parents
• Six weeks paid sabbatical after six years of service
• Educational Assistant Program and Clinical Employee Reimbursement Program
• 401(k) with up to 4% match
• Stock options