Customer Support Representative
Alexander Technology GroupMassachusetts, United States
Posted December 10, 2025
55000 - 65000 USD year
Full Time
About the Company
Alexander Technology Group is a leading IT staffing and recruiting firm headquartered in Bedford, NH, with additional offices across New England. Since 2005, the company has built an extensive network of highly qualified IT professionals, delivering tailored staffing solutions in areas such as application development, QA/testing, database development, project management, and business intelligence. Recognized on the Inc. 500 list and named a top workplace by the Boston Business Journal, Alexander Technology Group combines deep industry expertise with a client‑centric approach to match talent with leading employers. Their partnership model supports both job seekers and corporate decision‑makers, positioning them as a trusted resource for IT talent acquisition in the Greater Boston and New Hampshire markets.
Job Description
Customer Support Representative position for a rapidly growing sales and service center. Responsibilities include responding to customer inquiries, developing product knowledge, and troubleshooting issues. 1-3 years of B2B customer service experience required. $55,000-$65,000 base + 5% bonus.
Requirements
- 1-3 years of B2B customer service, inside sales, or order management experience
- Strong ERP/CRM skills—experience with SAP highly desirable
- Exceptional communication skills, both written and verbal
- Detail-oriented, organized, and able to juggle multiple priorities in a fast-paced environment
- Professional, diplomatic approach to handling customer concerns
- Proficient with Microsoft Office (Word, Excel, Outlook)
Benefits
- 4 days onsite, 1 day remote after training
- $55,000-$65,000 base + 5% bonus