Customer Support Specialist

We're seeking a Customer Support Specialist to provide proactive, hands-on support to customers and Field Service Engineers, managing orders and coordinating internal teams and processes to ensure timely, accurate, and successful order fulfillment.

Requirements

• Manage the full order-to-cash process for complex orders, from acceptance to invoicing.
• Oversee order fulfillment, procurement of equipment and parts, technical coordination, cost monitoring, warehousing, shipping, and invoicing.
• Serve as main contact for customers, providing updates on order status and delivery timelines.
• Handle purchasing, supplier documentation, and international trade logistics (export/import, customs).
• Track backlog and work-in-progress; manage customer and supplier claims.
• Coordinate with the factory and company headquarters.
• Schedule deliveries and send shipment notifications.
• Assist with payment follow-ups and reminders.

Benefits

• Interesting and challenging position in an open and friendly environment
• Exciting place to build a global network with different nationalities
• True impact on Alfa Laval's future success
• Opportunity to learn new things every day