Customer Service Team Lead

Join our customer success team as a Customer Service Team Lead, where you'll lead a team of empathetic and caring individuals to provide exceptional customer service. We're a heart-based company that prioritizes people over profit, and we're looking for someone who shares this mindset.

Requirements

• 5+ years of experience in a Customer Service environment
• 2+ years of experience in Customer Service management
• A yoda-like knowledge of CRM & Contact Center as a Solution
• A solid track record of coaching and developing team members' customer service & sales skills
• The ability to identify areas of opportunity and implement plans to achieve desired results

Benefits

• Generous healthcare package
• Monthly team events and activities
• Flexible Stat Holidays with the option to bank days for later use
• Weekly team lunches
• Hybrid work environment
• Casual dress code
• Professional Development opportunities