CS Operations Analyst
AlidaMakati, Philippines
Posted November 28, 2025
Full Time
About the Company
Alida believes in a world where customers are respected as the ultimate source of truth.
Job Description
Extract and analyze customer research programs and Alida platform data, interpret trends, and make recommendations. Collaborate with stakeholders, become proficient in Alida's product suite, and improve workflows within the CX Operations team.
Requirements
- Comfortable working in an agile environment and/or with strong processes
- Advanced skills with Excel/Google Sheets, statistics, and data analysis
- Experience with Zendesk, Salesforce, AI tools, and business intelligence tools
- Growth mindset and proactive approach to learning emerging technologies and skills
- Minimum of 2+ years in equivalent or similar roles
Benefits
- Best-in-class company paid benefits for you and your family
- Recognized as one of the Best WorkplacesTM in British Columbia for 2024 by Great Place to Work
- Recognized in 2023 as one of the Best Workplaces for Women
- Recognized as a Top Employer by British Columbia's Top Employers 2023
