Technical Support Specialist
All CaresUnited States
Posted August 4, 2025
Full Time
About the Company
Scaleo is a fast-growing SaaS company on a mission to build the best affiliate marketing software on the market.
Job Description
We're looking for a Support Specialist (L1) to join our Customer Support team, handling L1 support requests, troubleshooting browser-based and integration issues, and escalating bugs or complex issues to L2 Support or QA.
Requirements
- 2+ years of L1 or L1/L2 experience in a B2B SaaS environment
- Strong familiarity with tools like Intercom, JIRA, Confluence, Notion
- Ability to reproduce issues, log findings, and communicate technical steps clearly
- Comfortable with basics of HTTP, DNS, cookies, JSON, APIs (Postman or curl)
- Excellent written and spoken English
- Customer-first mindset with active listening, clear writing, and patience
Benefits
- Remote-first team
- A collaborative culture that values autonomy and initiative
- Fast-moving product that’s solving real customer problems
- Small team, big impact - your work will be seen and appreciated
