Customer Service Agent

This position is responsible for providing customer service to all customers, including scheduled or charter services. Customer Service agents must be attentive to the customer's needs, politely handling their inquiries promptly, and completing the required transactions per company policy and procedures.

Requirements

• People oriented, highly motivated with a positive and friendly attitude.
• Effective communication skills, both verbal and written.
• Ability to work efficiently under time constraints.
• Must be available to work flexible hours, including nights, weekends, holidays, and long hours during irregular operations.
• Must be well groomed and adhere to the dress code policy.
• Must be at least 18 years of age and possess a valid driver’s license.
• Able to attend required training.
• Strong computer skills and ability to use general office equipment.
• Ability to work in extreme weather conditions.
• TRAINEE STATUS: Upon offer of employment, you will remain in trainee status until successful completion of all practical and written curriculum.

Benefits

• Profit Sharing
• Medical/Dental/Vision/Life/ Disability Insurance
• Medical Travel Reimbursement
• Legal, Identity and Pet Insurance
• 401K with an employer match
• Employee Stock Purchase Plan
• Employee Assistance Program
• Tuition Reimbursement
• Flight Benefits
• Paid vacation, holidays, and sick time