RMA Specialist

RMA Specialist improves the experience for Allegion customers by providing support for business-related requests in a professional and courteous manner. Process requests for returns, replacements, account credit adjustments, and document related resolution in multiple business systems and the corporate CRM system.

Requirements

• Manage transactional service by delivering on customer expectations through timely processing of required duties
• Process freight claims and perform administrative duties associated with shipping call tags for return material
• Process returns authorizations, replacement orders, quick ship, pro-express, and credit/debit requests
• Act as a customer advocate to other internal departments of Allegion
• Gather and document return and replacement request information from Allegion commercial customers
• Work with internal departments and factory liaisons to ensure timely and accurate processing of return/repair authorizations and replacement orders
• Meet all service level agreements/expectations as set by Allegion
• Follow all Allegion policies and processes as required

Benefits

• Health, dental and vision insurance coverage
• Competitive Paid Time Off
• 401K plan with 6% company match and no vesting period
• Health Savings Accounts
• Flexible Spending Accounts
• Disability Insurance
• Life Insurance
• Tuition Reimbursement
• Voluntary Wellness Program
• Employee Discounts through Perks at Work
• Community involvement and opportunities to give back