Manager, Customer Success

The Manager of Customer Success will oversee and drive the effectiveness of our Customer Success Management (CSM) team. This role involves independent team leadership, strategy development, churn mitigation, and cross-departmental collaboration to ensure client satisfaction and revenue retention.

Requirements

• 5+ years of experience in Customer Success, Account Management, or related roles
• Proven track record of managing a team, including hiring, coaching, performance management, and professional development
• Strong experience in churn risk management and retention strategies
• Excellent analytical skills, capable of interpreting customer data and driving actionable insights
• Familiarity with IT hardware/software solutions preferred
• Ability to work independently, demonstrating initiative, ownership, and accountability
• Strong interpersonal skills to effectively collaborate with internal teams and customers at all organizational levels
• Proficiency in CRM tools such as HubSpot and productivity suites like Google Workspace
• Exceptional communication, problem-solving, and conflict-resolution skills
• Entrepreneurial mindset with a passion for delivering extraordinary customer experiences

Benefits

• 401K
• Comprehensive medical, dental, and vision health insurance
• Equity in a rapidly growing, early-stage company