IT Support Specialist

We are seeking an IT Support Specialist to join our Corporate IT team. As an IT Support Specialist, you will be responsible for providing direct IT end-user support for office-based and remote users, resolving technical issues and providing technical assistance for hardware and software on Microsoft Windows, Apple MacOS and UNIX machines.

Requirements

• Solid understanding and troubleshooting of computer system hardware, components and peripherals.
• Understanding and troubleshooting of Microsoft Windows and Apple MacOS operating systems in a domain-based environment.
• Experience in installing, configuring and maintaining end-user software installations.
• Solid understanding of basic TCP/IP networking, IPv4 addressing and Domain Name System (DNS) as used internally, besides publicly.
• Appreciation of key IT security concepts.
• Familiarity with various collaboration tools/cloud-based platforms and the ability to work with teams to organise these tools to maximise productivity.
• Calm, organised, patient disposition, and happy to work with other technical users in a respectful environment.
• Taking ownership of the tasks, being able to work on own initiative and having a good sense of teamwork and knowledge sharing.
• Strong analytical problem-solving skills and good customer relationship skills.
• Willingness to learn new technologies.
• Technical diploma in a related field.
• Good communication skills (spoken/written) in English is a must. Spoke/written communication skills in Spanish and/or Portuguese are an asset.
• Clean background.

Benefits

• Competitive monthly fee, depending on experience.
• Office in San Paolo and hybrid basis.
• International exposure with global teams.
• Career development opportunities in a high-growth industry.