Technical Account Manager

Ambient.ai is a unified, AI-powered physical security platform helping enterprises reduce risk and improve operational efficiency. They provide a platform that integrates with camera and sensor systems, enabling real-time monitoring and proactive threat detection. This role focuses on guiding customers through implementation, onboarding, and maximizing the value of the Ambient.ai platform, driving success and contributing to company growth. It's a fast-paced, customer-focused position requiring technical skills and a strong understanding of machine learning.

Requirements

• 7+ years of experience in a customer-facing role, such as Technical Account Management, Customer Success, Field Engineering, or Customer Engineering.
• Basic understanding of L2 switching (VLANs, limitations of L2 vs. L3, physical vs. logical network isolation)
• Basic Linux networking skills (assigning IP/mask/gateway to NICs, configuring MLAG/failover redundancy)
• Strong program management skills and experience managing projects at large enterprise companies with multiple stakeholders and complexity.
• Self-motivated, proactive team player with high integrity and desire to assist your colleagues and customers - you can be flexible as this company & role scales.
• Strong interpersonal skills and experience in building strong internal and external relationships.
• Strong analytical and problem-solving skills; displays trust and integrity under pressure when working through customer issues.
• Excellent verbal and written communication & presentation skills
• Basic understanding or interest in learning about machine learning / artificial intelligence

Benefits

• Comprehensive health + welfare package
• Stock options
• Flexible time off
• Latest tech
• Awesome swag
• Spotify Playlist