The Customer Quality Engineer role is responsible for acting as a point of contact for all customer quality concerns, working closely with Operations, Engineering, and the Quality team to ensure problem resolution, product compliance, and deliver enhanced customer satisfaction.
Requirements
- Customer interface for quality topics providing timely updates and resolutions
- Lead structured root cause investigations for customer complaints using recognised problem-solving tools
- Ensure effective corrective actions are defined, implemented, and verified for closure
- Strong analytical skills to identify root causes of quality issues and implement effective corrective and preventive actions
- Support Management of Change (MoC) processes for equipment, materials, and procedures from a quality perspective
- Collaboration with cross-functional teams to address quality challenges and ensure compliance
- Participate in internal audits (ISO 9001, BRCGS, ISO 13485) and contribute to audit readiness activities
- Conduct all activities in compliance with Quality, Health, Safety, and Environment (QHSE) Site Rules
- Commitment to maintaining a culture of continuous improvement quality, product safety and ensuring compliance with regulatory and customer requirements
- Promote and demonstrate a strong culture of safety and product integrity
- Attend value stream meetings; identify, escalate, and resolve quality concerns
- Monitor production against control plans, appearance standards, and compliance requirements
- Support operator engagement with quality standards and drive adherence to shop floor best practices
- Manage non-conforming materials through SAP and related systems, ensuring accurate traceability, disposition, and concession handling
- Coordinate immediate containment actions for defects and escalate unresolved risks to the Quality Manager
- Collaborate with CI Engineers and Operations to identify quality improvement initiatives
- Support the verification and validation of inspection equipment, machinery and new products
- Ability to train and support employees on quality-related topics, including hygiene, compliance, and best practices
- Deliver training to Operators and Team Leaders on updated quality standards and control methods
- Support the maintenance of visual standards and quality documentation across the value stream
- Actively promote a strong quality culture by encouraging ownership and accountability at all levels of the organisation
- Strict adherence to the organization’s hygiene rules, understanding the importance of personal hygiene and wearing appropriate protective gear to avoid compromising product quality
- Ensure daily practices align with hygiene, GMP, and site-level compliance expectations
- Understanding of risk management principles and their application to product quality and safety
- Support the implementation of risk management processes, including FMEA, to identify and mitigate potential product or process risks
- Contribute to maintaining a robust Quality Management System (QMS) that meets customer, regulatory, and certification requirements
- Positive Release of incoming Raw Materials
- Ability to develop, implement, and maintain quality control procedures and documentation
- Proficiency in conducting inspections, audits, and tests to verify product quality and process compliance
Benefits
- Competitive salary
- Benefits package
- Opportunities for career growth and development
