Member Contact Center Representative

ACU is looking for a Member Contact Center Representative with a passion for helping others to join their team. The ideal candidate will have excellent customer service skills, a pleasant phone manner, and the ability to handle a high volume of calls. The role involves assisting members with account inquiries, transferring funds, and providing information on loan applications.

Requirements

• High school diploma or equivalent
• 6-12 months of customer service experience
• Pleasant and professional phone manner
• Ability to handle a high volume of calls
• Computer literacy
• Effective written and oral communication
• 10-Key skills
• Interpersonal and organizational skills

Benefits

• Generous PTO
• 11 Paid holidays
• Paid Bereavement Leave
• Paid Jury Duty leave
• 401k with match up to 6%
• Mortgage discounts
• No interest employee loans for work wear
• Paid volunteering at ACU sponsored events
• Bonus opportunities
• Company paid long term disability and life insurance
• Full Medical, Vision and Dental benefits
• Annual employee event for all staff and their families
• Employee Assistant Program (EAP)