American Golf Cars is seeking a Golf Cart Rental Manager to lead our rental fleet operations. This role oversees day-to-day rental logistics, customer service, fleet scheduling, cart preparation, staff coordination, and basic mechanical oversight to ensure all rentals are delivered on time and in excellent condition.
Requirements
- Manage daily golf cart rental operations, including reservations, scheduling, customer communication, and order fulfillment.
- Oversee fleet readiness by coordinating cleaning, charging, inspections, and mechanical checks.
- Maintain accurate rental logs, contracts, fleet usage reports, and billing documentation.
- Implement inventory control processes to monitor rental equipment, keys, parts and supplies.
- Implement a reservation system or software to streamline reservation management processes.
- Oversee rental financial performance, including budgeting, pricing strategy, revenue/expense monitoring, and preparing reports with recommendations to improve profitability.
- Analyze rental trends and preferences, identifying opportunities for market expansion.
- Collaborate with marketing team to implement strategies that maximize rental revenue.
- Participate in promotional activities and events to increase awareness and generate leads.
- Ensure carts are delivered and picked up on time for customers, events and commercial clients.
- Provide exceptional customer service, handle inquiries, resolve issues, and ensure a positive rental experience.
- Supervise rental staff, train, assign tasks, and maintain efficient workflows.
- Uphold company safety standards and ensure employees follow proper procedures.
- Support continuous improvement efforts to enhance rental efficiency and customer satisfaction.
Benefits
- Competitive pay
- Medical, Dental, Vision
- Matching 401K
- Holiday Pay
