Sr Associate Product Owner
Ameriprise Financial Services, LLCMinneapolis, Minnesota, United States
Posted November 19, 2025
80100 - 108000 USD year
Full Time
About the Company
We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of 2024.
Job Description
This position will provide oversight of our Field Technical Support Desk vendor to ensure consistent superior service to our advisor and field personnel.
Requirements
- Manage day-to-day operations of the overall Field Technology Support Desk service.
- Serve as the primary point of escalation for complex or urgent issues.
- Track and report on SLAs, response times, future volume forecasts and resolution metrics.
- Develop and maintain reporting to identify trends and recommend improvements.
- Maintain and update documentation, FAQs, and knowledge base resources.
- Identify trends and drive a continuous improvement agenda focusing on measurable outcomes including creating and executing project plans.
- Represent the support team in cross-functional meetings, providing guidance and expertise on field technical service needs.
Benefits
- Vacation time
- Sick time
- 401(k)
- Health insurance
- Dental insurance
- Life insurance