Analyst - Salesforce.com Analyst

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Requirements

• Gather, document, and analyze business requirements across multiple environments
• Facilitate workshops with stakeholders to define business processes, user stories, and acceptance criteria.
• Identify opportunities for process improvement and system optimization.
• Configure Salesforce applications to meet business needs.
• Maintain system integrity and ensure data quality across all environments.
• Troubleshoot issues and perform root cause analysis within the Salesforce platform.
• Act as a liaison between business users and technical teams.
• Work closely with cross-functional teams including IT, developers, architects, and third-party vendors.
• Report progress and escalate issues to project leadership as needed.
• Develop test cases and support User Acceptance Testing (UAT).
• Create and maintain documentation for business processes, system configurations, and user guides.
• Build dashboards and reports using Salesforce reporting tools.
• Analyze data to identify trends and provide actionable insights.

Benefits

• Medical, dental, and vision care
• Backup dependent care
• Adoption assistance
• Infertility coverage
• Family building support
• Behavioral health solutions
• Paid parental leave
• Paid caregiver leave
• Training programs
• Professional development resources
• Mentorship programs
• Employee resource groups
• Volunteer activities