Cencora is seeking a Call Center Pharmacist to join our team. The ideal candidate will have a Bachelor of Science Degree or Pharm D degree from an accredited School of Pharmacy and a current, unrestricted pharmacist license in Pennsylvania. 5 years of experience in ambulatory, retail, or mail-order pharmacy is preferred.
Requirements
- Perform prescription clinical and product verification using the pharmacy management system.
- Review and evaluate patient medication therapy for appropriateness and potential drug interactions.
- Conduct initial reviews and processing of prescriptions, including charge reviews and prescription transfers.
- Supervise pharmacy call center technicians and provide training as needed.
- Participate in achieving business goals and metrics for the ambulatory pharmacy, including assisting in marketing events and promotions.
- Provide customer service to patients, addressing questions and concerns regarding medication therapy via telephone or other online means.
- Consult with prescribers to clarify and determine appropriate therapy as needed.
- Contact patients for follow-ups, clarifications.
- Establish streamlined communication between the call center and supported pharmacies.
- Ensure compliance with state and federal pharmacy regulations, including DEA and FDA guidelines.
- Monitor and manage inventory within the automated system, ensuring proper stock levels.
- Track metrics such as prescriptions clinically reviewed, flags resolved, and ACD phone metrics.
- Enter incident reports and participate in quality improvement initiatives.
- Supervise activities related to patient profiles and contacts, ensuring that they are updated as needed for insurance verification and regulatory compliance.
- Assist in the hiring, training, and performance management of pharmacy technicians.
- In collaboration with management, assists and reviews daily team scheduling and adjusts workflow and scheduling as appropriate to assure optimal patient care is maintained.
- Participate in departmental meetings and in-service training for pharmacy technicians.
- Work at onsite pharmacies if needed.
- Performs related duties as assigned.
Benefits
- Comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
- Medical, dental, and vision care
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
- Training programs
- Professional development resources
- Mentorship programs
- Employee resource groups
- Volunteer activities
