Amerit Fleet Solutions is seeking an accomplished Director of Program Management to lead our National Account Solutions (NAS) program management organization. This high-impact leadership role owns full accountability for service delivery, customer satisfaction, retention, and profitable growth across Amerit’s largest and most strategic accounts.
Requirements
- Build, mentor, and retain a high-performing team of 6–8 program management professionals.
- Establish clear OKRs, career development plans, and a culture of ownership, accountability, and continuous improvement.
- Serve as a talent multiplier with a track record of developing leaders.
- Design, launch, and continuously optimize tailored service delivery programs for each national account.
- Own end-to-end lifecycle of multi-million-dollar, cross-functional initiatives from scoping through execution and value realization.
- Balance short-term execution needs with long-term scalability, cost efficiency, and customer experience.
- Act as the executive escalation point and trusted advisor for C-suite and VP-level client stakeholders.
- Lead customer business reviews with polished, data-driven presentations that diagnose performance, celebrate wins, and secure expansion opportunities.
- Proactively identify expansion opportunities within existing accounts and partner with Sales to convert them into revenue.
- Leverage advanced analytics tools to create real-time visibility into service KPIs, technician productivity, parts efficiency, and customer health.
- Drive root-cause analysis on service failures and implement preventive, scalable solutions.
- Champion Lean, Six Sigma, and automation initiatives that reduce cost-to-serve while elevating service levels.
- Partner closely with Sales, Operations, Finance, IT, and HR to align priorities and resources.
Benefits
- Full benefits within 30 days
- Medical, dental, vision, prescription drug coverage, life insurance, disability insurance
- 401(k) match program
- Unlimited vacation, holidays, and sick time
- Commitment to your safety through boot and prescription safety glasses reimbursement
- Career and learning development with an extensive training program through our Amerit University
- Employee referral program, up to $500 bonus
- ASE certification program with fee reimbursement and bonus
- Employee recognition platform that includes opportunities to redeem points for merchandise
- Employee Assistance Program (EAP)
- 24/7 nurse triage line
- Employee discounts on cell phone service and entertainment tickets
- Employee resource groups (ERGs) that foster inclusion
