Sr Associate PLM Support Analyst
AmgenHyderabad, Telangana, India
Posted September 30, 2025
Full Time
About the Company
Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller and longer.
Job Description
Amgen is seeking a Sr Associate PLM Support Analyst to ensure the stability and continuous improvement of its 3DEXPERIENCE PLM platform. The ideal candidate will have a proven track record of supporting users, troubleshooting technology issues, and drive towards quick resolutions in the 3DEXPERIENCE Cloud platform.
Requirements
- Provide L2/L3 support—investigating incidents, coordinating fixes, and ensuring effective root-cause analysis.
- Coordinate with software vendors, technology teams and business stakeholders to track, and resolve issues.
- Perform proactive maintenance (patching, SRT testing, upgrades) to sustain high availability, maintain compliance with information security needs.
- Respond to ad-hoc service and reporting requests while balancing multiple priorities in a fast-paced environment.
- Read and apply Quick Reference Guides (QRGs) and knowledge articles for effective troubleshooting.
- Document procedures, contribute to knowledge bases, and share best practices with global peers.
- Create and maintain accurate GXP documentation of configurations, processes, and changes