Customer Success Manager (m/w/d)

We develop the operating system for renewable energies and make managing corresponding systems with Amperecloud Platform easier – for a world where green energy ensures growth. As a Customer Success Manager, you will be responsible for our most important customers and ensure that they derive measurable added value from the Amperecloud Platform.

Requirements

• 4-6 years of professional experience in Customer Success, Account Management, or SaaS consulting
• Technical background (completed study in a technical subject area or technical vocational training)
• Experience in growth-driven SaaS companies and familiarity with technically demanding or less digitally advanced customer segments
• Commercial understanding (worked closely with Sales or experience in renewal and expansion conversations)
• Outcome-oriented thinking
• Analytical working style
• Project & stakeholder management
• Fluent German and English language skills

Benefits

• Development: Professional and personal development through challenging tasks, educational leave, and work on complex problems
• Impact: Participation in a software platform for the operation and optimization of large portfolios of renewable energies
• Work environment: Collaboration in an interdisciplinary team with regular exchange, team events, and offsites
• Mobility: JobRad leasing as well as a maximum of 100% subsidized Germany ticket
• Health & Care: Corporate pension scheme, childcare subsidies, and access to Wellpass
• Work model: Office-first work model with presence in the Berlin office