Senior Customer Success Manager

At Amperity, we're an AI-first company helping the world's leading brands create personalized customer experiences that build loyalty and fuel growth. We unlock the full value of customer data with simplicity and speed. Our team thrives on curiosity, collaboration, and transparency, fostering a culture where everyone can contribute, learn, and grow.

Requirements

• 8 - 12+ years in an enterprise customer success, consulting, or digital transformation role
• Strong preference for background in at least one of the following areas: Data infrastructure or analytics, Consumer brands, Personalization, paid media, lifecycle marketing etc.
• Proven track record of supporting large organizations, including Fortune 100 companies
• Demonstrated ability to influence decision-makers through informed, enthusiastic advocacy for a course of action that aligns with customer goals
• Exceptional presentation and storytelling skills and ability to explain complex concepts in an easily understood manner
• Collaborative team player with a strong ability to drive alignment and work cross-functionally with internal teams
• Practitioner-level knowledge of martech tools, landscape and workflows

Benefits

• 100% employee healthcare coverage
• Transportation subsidies
• Comfortable work environment with plenty of snacks
• Other employee experience perks like events and activities, both in-person and remote
• Self-managed PTO
• Flexibility to do your best work in the way that works for you