Salesforce CRM Administrator
AmtecFort Worth, Texas, United States
Posted November 17, 2025
40000 - 46000 USD year
Full Time
About the Company
Amtec has been connecting talent with opportunity since 1959, positioning itself as a people‑centric partner rather than a conventional staffing firm. The company specializes in contract talent, recruitment process outsourcing (RPO), and direct hire solutions, with a core focus on building high‑performing teams for business leaders. What sets Amtec apart is its deliberate matching of candidates’ character, competence, and culture to organizations that truly value those qualities, thereby enriching both employee and employer experiences. This purpose‑driven approach underscores Amtec’s commitment to helping individuals find meaningful work while enabling companies to thrive.
Job Description
We are seeking a Salesforce CRM Administrator to manage and own the end-to-end lifecycle of customer support cases-from intake and routing through resolution. This role will be the functional administrator for case operations, ensuring our support organization is efficient and customer-centric.
Requirements
- Case Intake, Routing and Workload Management
- Maintain and manage Email-to-Case intake
- Manage responses, email templates, case origin, and intake validation to ensure data completeness and consistency
- Prevent duplicate and spam case creation
- Maintain Case Assignment Rules, Escalation Rules, and presence statuses; configure holidays and business hours that drive SLAs.
- Monitor real-time routing, identify bottlenecks and rebalance workloads proactively.
- Maintain case statuses, fields and lifecycle transitions.