At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform. We champion diversity of thought and ideas, behave like leaders regardless of title, and celebrate our wins – big and small. The Customer Success Business Partner (CSBP) is responsible for ensuring our customers are adopting our solutions, realizing value, and identifying growth opportunities.
Requirements
- 5+ years of experience in account management, consulting, or client services background is required
- Experience working with large-scale Technology, Media and Telecom customers is a plus
- Experience in business planning including annual operating plans, forecasting, and modeling experience is a plus
- Experience with Corporate finance, supply chain and sales planning industries is a plus
- Customer-first mentality
- Proactive attitude
- Ability to react with urgency, and remain calm under pressure
- Strong project and program management experience
- Ability to multitask and prioritize daily and weekly tasks
- Run your own business mentality & drive
- Strong troubleshooting and problem-solving skills
- Curiosity: a strong desire to understand how and why a customer operates, what objectives they have in the marketplace, and how Anaplan can help them with their objectives
- Adapts well to change and is flexible
- Strong communication skills with the ability to communicate and translate technical information to all personas
- Able to use technology to handle their customer portfolio
- Model building, forecasting, and other applicable experience
Benefits
- Base Salary Range: $147,000—$198,000 USD
- Up to 25% travel expected
- Generous benefits and rewards
- Opportunities for professional growth and development
