Specialist – Business Operations & Reporting
AnaquaGurgaon, Haryana, India
Posted November 18, 2025
Full Time
About the Company
ANAQUA provides Intellectual Asset Management Software and Services to help companies and law firms improve their management of their IP portfolios to gain a competitive advantage.
Job Description
Join a growing, dynamic, and innovative team as a Specialist – Business Operations & Reporting. Configure and maintain Zendesk for efficient email-to-ticket conversion and workflow automation. Leverage MS Office tools and Power BI for data visualization and dashboard creation. Apply logical thinking and analytical skills to solve operational challenges and improve workflows.
Requirements
- Hands-on experience with Zendesk administration
- Familiarity with email-to-ticket workflows and Zendesk pre-configuration
- Strong analytical and problem-solving skills
- Excellent communication and documentation skills
- Technical background (IT, Computer Science, or related field) is a plus
- Advanced proficiency in Microsoft Excel, including macro writing and automation techniques
- Strong working knowledge of MS Office tools (Word, PowerPoint, Outlook) for documentation and reporting
- Hands-on experience with Power BI for data modeling, visualization, and dashboard creation is preferred
Benefits
- Competitive salary
- Benefits package
- Opportunities for growth and professional development