Key Account Manager - Malaysia

Key Account Manager responsible for managing Singapore accounts and overseeing the post-Go-Live journey for customers, requiring travel to Singapore as needed. The role involves customer lifecycle management, customer engagement, escalation and issue resolution, communication and stakeholder management, product adoption and updates, account growth and expansion, billing and payments, forecasting and planning, churn prevention and retention, and internal reporting and insights.

Requirements

• Strong project management skills with experience handling multiple stakeholders
• Excellent written and verbal communication skills in English
• Prior experience in eCommerce, SaaS, or IT project management
• Analytical mindset with problem-solving abilities and a bias for decision-making
• Strong interpersonal skills for customer engagement and relationship management
• Ability to collaborate across teams in different geographies

Benefits

• Competitive salary package with commission-based incentives
• Flexible work hours and a strong work-life balance
• Exciting learning opportunities and clear career growth paths
• Dynamic and supportive work environment in a city-center office