Service Assurance Manager
Anglian Water ServicesHuntingdonshire, England, United Kingdom • Lincoln, England, United Kingdom
Posted December 18, 2025
70000 - 80000 GBP year
Full Time
About the Company
Anglian Water supply water and water recycling services to more than six million domestic and business customers in the east of England and Hartlepool. Our services are at the heart of every single family and community in our region. We clean water to the highest standard, deliver it to millions of homes, and carefully manage it to ensure it never runs out. We’re the largest water and water recycling company in England and Wales by geographic area. We’re also one of the driest regions in the country, with just 600 millimetres of rain each year, on average a third less than the rest of England. In fact some areas have a lower annual rainfall than Jerusalem. That’s why it’s vital that we look after the water that we’ve got.
Job Description
Join Anglian Water as our Service Assurance Manager and shape the future of reliable digital services. Lead service design, transition, and observability to ensure services are robust, supportable, and aligned to non-functional requirements.
Requirements
- Demonstrable experience in service design and transition
- Experience with hybrid or cloud-native service delivery
- Strong understanding of operational readiness and non-functional assurance
- Background in observability, monitoring or telemetry practices
- Experience working in Agile/DevOps environments
- Knowledge of ITIL v4 (esp. Service Design, Transition and Monitoring)
- Familiarity with ITSM & monitoring platforms (e.g. ServiceNow, Dynatrace, Prometheus, Azure Monitor)
Benefits
- Full private healthcare with no excess
- 26 days leave, rising with service + Bank Holidays
- Flexible working culture
- Competitive pension scheme
- Life Assurance at eight times your salary
- Personal Accident cover – up to 5x your salary
- Bonus Scheme