Customer Experience Specialist

We're a fintech company on a mission to make business life beautifully simple for freelancers, small businesses, and the self-employed. We're looking for a Customer Experience Specialist to join our team, providing timely and professional support to our customers through phone, email, and live chat.

Requirements

• Minimum 1 year of experience in customer service or support, ideally within the accounting or fintech sectors
• Confident and comfortable communicating with customers over the phone
• Excellent verbal and written communication abilities
• Strong problem-solving and decision-making skills
• Superb interpersonal skills with a knack for building rapport with customers
• Meticulous attention to detail paired with exceptional organisational and time management capabilities
• Proficient in using technology and capable of swift typing
• Able to thrive both independently and collaboratively within a team

Benefits

• Continuous Learning budget of £1,000
• Take A Break' budget of £1,000 per year
• Private Bupa healthcare
• Growth share program
• Fitness programs, rewards, and mental health support through 'Perkbox'
• Cycle To Work' & Nursery Care salary sacrifice schemes
• 28 days of annual leave
• Half days on Bank Holidays with full-day pay
• Birthday day off
• Self-organising, flat structure with decision-making responsibilities