Antietam Broadband is seeking a dynamic and experienced Director of Field Operations who will be responsible for coaching, inspiring, motivating, guiding, and developing a team of technicians that are focused on providing excellence in customer experience through the installation and service of our products.
Requirements
- Bachelor's Degree in business, engineering, or related field
- 5+ years of management experience or 10+ years related industry work experience
- 5+ years management experience and 5+ years working in telecommunication and technical operations
- 3+ years of budget development and management
- Ability to communicate effectively both orally and in writing
- Ability to create a proactive team environment and sustain employee morale
- Strong, team oriented interpersonal skills
- Strong business acumen with ability to develop and justify budgets
- Ability to make data driven decisions in a timely manner while managing projects
- Knowledge of staff development techniques and willingness to transparently share knowledge
- Interest in proactively working with and solving customer service trouble issues/concerns
- Proficient with common Microsoft Office products: Excel, Word, PowerPoint
- Knowledge of modern telephone, internet and cable television networks including copper and coax
Benefits
- Family Medical
- Dental
- Vision
- Company funded HSA
- Company Paid Short Term Disability
- Company Paid Long Term Disability with Voluntary option
- Company Paid Parental Leave
- Company Paid Life as well as Voluntary policies
- 401(k) with generous company match
- Paid Time Off
- Volunteer Paid Time Off
- Paid Holidays
