Retention Agent with German

Are you fluent in German and ready to take your customer engagement career to the next level? Imagine using your language skills every day to support and retain customers in a dynamic international company where your work matters, your success is rewarded, and your growth has no limits.

Requirements

• Fluency in German (C1 level) and strong English skills
• Minimum 1 year of experience in retention, customer service, or a related field
• Excellent communication and active listening skills
• Strong customer-service orientation and the ability to build trust
• Good computer literacy and ability to work with internal systems
• Organized, proactive, punctual, and results-driven
• A positive attitude, team spirit, and commitment to performance
• Ability to maintain confidentiality during and for 2 years after employment

Benefits

• Attractive base salary + performance bonuses
• Meal vouchers up to 200 BGN/month
• Fully covered Multisport card
• Premium private health insurance
• Paid initial training + continuous development programs
• Real opportunities for career growth in a stable European tech leader