Process Expert, GBS Operations, (OMS/Costing)

This Process Expert role at APL Logistics focuses on ensuring customer documentation and compliance, managing customer requirements, and proactively identifying service gaps. The role involves liaison with customers and vendors to ensure timely and accurate delivery of documentation. It requires problem-solving and maintaining strong customer relationships.

Requirements

• Ensure and monitor customer requirements are documented.
• Ensure vendors documents are delivered in a timely, accurate and complete manner.
• Liaise and advise customers and vendors of inaccurate/incomplete documents.
• Execute and adhere to customers’ service requirements.
• Continuous increase in customer satisfaction through service improvements.
• Tackle issues immediately.
• Escalate potential costs impact issues to supervisors.