Software Engineering Support
AppleSingapore, Singapore
Posted October 10, 2025
Full Time
About the Company
The IS&T Retail Engineering Operations & Support organization supports Apple Retail's IT systems, enabling them to service millions of customers.
Job Description
The IS&T Retail Engineering Operations & Support (REOS) organization is seeking a Software Engineering Support engineer to enhance Apple Retail's IT systems, primarily focusing on points of sale, carrier integrations, and financing systems. This role involves problem-solving, collaboration, and continuous learning to improve product delivery and customer support.
Requirements
- Managing and troubleshooting global incidents related to point of sale, carrier integrations, and financing systems.
- Contributing to the development of functional requirements and support documentation.
- Conducting root cause analysis, logging defects, and collaborating with teams.
- Collaborating on process enhancements to improve efficiency.
- Managing and troubleshooting incident tickets